Scout-derived Planned

Scout roadmap ยท Customer discovery

Customer Discovery

A planned consent-aware workflow for choosing a consequential uncertainty and designing the least burdensome ethical study that can change a decision.

Intended use

What this kit is being designed to do

  • Select a learning question
  • Design an ethical study
  • Predeclare thresholds and stop conditions

Business mini-lecture

Design learning before talking to customers.

Customer conversations create learning only when they are designed to challenge a consequential assumption rather than collect encouragement. A customer-discovery capability turns one uncertainty into participant criteria, a non-leading interview guide, consent terms, and a decision threshold. It becomes valuable before product or go-to-market commitments make the team defensive about hearing evidence that could change direction.

The agent can prepare a careful study and flag biased questions, weak sampling, privacy risks, or missing stop conditions. A responsible human still approves consent, authorizes contact or recording, and handles sensitive participant context. The founder must interpret what the evidence means for the venture; simulated people and model-generated answers can rehearse a method but cannot become customer evidence.

Operating contract

Inputs, outputs, and gates

Inputs

  • Assumption ledger
  • Target participant segment
  • Privacy, consent, and resource boundaries

Outputs

  • Study and method plan
  • Consent and evidence protocol
  • Thresholds, guardrails, and stop condition

Gates

  • Founder approves the study question
  • Responsible human approves consent and privacy terms
  • Founder authorizes any participant contact or recording

Known limits

What this record does not promise

  • This is a roadmap placeholder and no participant workflow has been qualified.
  • Synthetic personas and model responses are rehearsal material, never customer evidence.

Lineage

Where the intended practice comes from

Derived from the validated 2026-07-29 customer-discovery scout bundle; implementation and cross-context validity evaluation remain future work.

Lineage explains provenance; it does not substitute for a review record, field evidence, or a versioned implementation.